Refund Policy

Welcome to Institute of Computer Education!

Refund and Cancellation Policy

This refund and cancellation policy outlines how you can cancel or seek a refund for a product/service that you have purchased through the Platform.

Order Cancellations

• Cancellations will only be considered if the request is made within 2 days of placing the order.
• Cancellation requests may not be entertained if the order has already been communicated to sellers/merchants and shipping has been initiated, or if the product is out for delivery.
• In such a case, you may choose to reject the product at the doorstep.

Exceptions

• Cancellation requests are not accepted for perishable items like flowers, eatables, etc.
• However, a refund or replacement can be made if the user establishes that the delivered product is of poor quality.

Damaged or Defective Products

• Report any damaged or defective items to our customer service team within 2 days of receipt.
• The request will be processed once the seller/merchant has verified the issue.
• If the product received is not as shown on the site or not up to expectations, notify customer service within 2 days.
• After reviewing your complaint, the customer service team will take an appropriate decision.

Products with Manufacturer Warranty

For complaints related to products covered by a manufacturer’s warranty, please refer the issue directly to the manufacturer.

Refund Processing

Any refunds approved by the Institute of Computer Education and Welfare Society will be processed within 2 days.